Use Zendesk tickets to streamline Okta user onboarding and automatically provision birthright applications with our orchestration engine.
The Problem:
Your company relies on Okta for identity management and Zendesk for ITSM. You need a way to efficiently onboard new users and provision licenses in Okta while maintaining a clear, organized record of these actions in your ticketing system.
Workflow Architecture:
Zendesk:
Primary ticket management and approval system
Okta:
Target identity management platform
The Orchestration Engine:
Our custom solution, utilizing the powerful Okta workflows for provisioning of identity and cloud applications.
Provisioning Process
1. User Request Initiation
- Employee or manager uses the Orchestration Engine's interface to create an onboard request. A ticket is then created in Zendesk for the user, where it can be approved
- Specifies required access and user details
- Follows a predefined request templates
2. Efficient Approval Workflow
- Automated routing directs requests to the right approvers, enhancing Zendesk ITSM efficiency.
- Multi-level approval system with a configurable approval matrix for flexible, secure workflows.
- Optimized for fast decision-making in Okta identity management.
3. Automated Provisioning
- Approved tickets trigger Okta user creation
- Automatic role and group assignments
- Precise access control implementation
- Simplifies license provisioning, ensuring scalability and compliance across your organization.
Key Technical Benefits
- Centralized Request Management: Track all onboarding activities within Zendesk, seamlessly integrated with Okta for unified identity management.
- Standardized Provisioning Process: Consistent, repeatable workflows for Okta license provisioning.
- Comprehensive Audit Trail: Full visibility for compliance and security in identity management.
- Reduced Administrative Overhead: Automation minimizes manual tasks in Okta and Zendesk.
- Enhanced Security Controls: Precise access management strengthens Okta identity governance.
Our OE platform provides is a seamless solution to streamline this provisioning.
1. Seamless Automation:
Our platform automates Okta user onboarding for a smooth experience.
2. Easy-to-Use Forms:
Workers, partners, and contractors can easily authenticate into Okta using our form.
3. Powerful Orchestration Engine:
Our back-end orchestration engine (OE) performs multiple functions. It integrates with any support ticket system via an API, including Atlassian, Service Now, and Freshdesk.
Okta Onboarding Solved:
We have successfully developed a workflow that allows an agent to approve a ticket in Zendesk, mark it as solved, and automatically initiate the Okta onboarding process.
Key Benefits and Key Implementation Advantages:
Seamless Integration and user experience, to multiple cloud services:
Our solution bridges the gap between Zendesk and Okta, simplifying the entire onboarding process.
Automated Workflow:
Once the ticket is approved in Zendesk, the Okta injection and workflow begin automatically.
Smooth Transition:
Minimal disruption and smooth transition from Zendesk to Okta for all user provisioning.
Streamlined Business Provisioning Goal Achieved
1. Removed double and repetive entry of information.
2. Single and Group or Mass onboarding via CSV.
3. Each member of the CSV group is allocated a ticket number.
4. Empowering users to get stuff done.
5. Case Management Tracking with a ticket.
6. Apply a SCIM cloud license such as Office 365.
Contact Us Today
Ready to advance your organization's identity and access management capabilities? Our team of certified consultants is here to help you implement the perfect solution for your business needs.
Phone: (888) 959-2825
Email: sales@ironcovesolutions.com
Schedule a Free Consultation
Let us show you how our consulting services can transform your organization's security and productivity while reducing costs and complexity.
Why Choose Iron Cove Solutions?
- Deep expertise in identity and access management
- Proven track record helping customers succeed
- Comprehensive knowledge of cloud products
- Dedicated team of certified professionals
- Ability to integrate complex systems
- Focus on security and efficiency
By contacting us, you'll receive a free initial assessment and customized implementation plan tailored to your specific needs by an expert consultant.
Orchestration Engine Infographic
