AgentWhat it doesTop identity riskStart here
Customer serviceAnswers questions, processes returns, and updates accounts across CRM and order systems.Shared context: Customer A sees Customer B’s data.Fine-grained authorization at retrieval
IT & help deskResets passwords, provisions access, and troubleshoots across directories and cloud platforms.Recursive delegation: sub-agents inherit admin rights.Human approval for privileged actions
Finance operationsProcesses invoices, reconciles accounts, and approves payments in ERP and banking systems.Irreversible actions: money that moves can’t be recalled.Approval with full transaction context + vaulted credentials
Internal codingWrites code, reviews pull requests, deploys to production, and manages cloud infrastructure.Cross-domain trust: one stolen identity reaches code, CI/CD, and cloud.Just-in-time privileged credentials + approval for production
Sales & revenueResearches prospects, drafts proposals, pulls CRM data, and sends client emails.Authorization drift: long-lived OAuth tokens get stolen and replayed.Token vaulting with automatic rotation