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© 2025 | Iron Cove Solutions| Privacy | Simplifying Cloud-Based Intention
© 2025 | Iron Cove Solutions| Privacy | Simplifying Cloud-Based Intention
Transform your IT support with Slack-integrated ticketing, real-time collaboration, and enterprise-grade SLAs
Featuring Okta Premier Managed Support with dedicated certified engineers available
Modern support infrastructure that scales with your business
Submit and track tickets directly through Slack where your team already works. No new tools to learn.
Automated acknowledgments and intelligent routing ensure your requests are handled immediately.
Choose from tiered support plans with guaranteed response times and resolution commitments.
Track ticket volume, resolution times, and team performance with comprehensive dashboards.
Seamless integration with your existing Slack workspace
Users submit support requests via web form, Slack slash command, or dedicated support channel. Tickets are automatically created with all relevant details.
Our system intelligently routes tickets to the right team based on priority, issue type, and service tier. Automated notifications keep everyone informed.
Collaborate in real-time through Slack threads. Status updates, attachments, and resolutions are tracked automatically with full audit history.
Choose the support level that matches your business needs
Perfect for small teams
Up to 25 users
For growing businesses
Up to 100 users
For large organizations
Unlimited users
All plans include setup, training, and ongoing platform updates. Annual billing available with 15% discount.
Accept support requests through multiple channels while maintaining a unified view. Users can submit tickets via Slack commands, dedicated support channels, web portal, or email—all automatically synchronized.
Reduce manual work with smart automation that routes tickets, sends notifications, and escalates issues based on your business rules and SLA requirements.
Work together seamlessly through Slack threads. Support teams can collaborate, consult specialists, and keep users updated—all within the familiar Slack interface.
Make data-driven decisions with comprehensive analytics. Track team performance, identify trends, and optimize your support operations with detailed metrics.
Iron Cove Solutions' highest level of identity and access management support, providing fast assistance from certified Okta engineers
You will have a dedicated, certified Okta engineer available to address your identity management inquiries and assist in resolving complex IAM issues. Your dedicated engineer knows your environment, configurations, and business requirements.
Okta Premier Managed Support engineers are accessible around the clock to promptly respond to your critical identity and access management requests. No waiting for business hours when authentication issues arise.
Our Okta Premier Managed Support engineers are certified Okta experts with deep expertise in identity management, SSO, MFA, lifecycle management, and workflow automation, capable of assisting you with any IAM challenges you may encounter.
Continuous monitoring of your Okta environment with proactive issue identification and resolution
Expert diagnosis and resolution of complex IAM issues, integration problems, and authentication failures
Regular reviews and recommendations to optimize your Okta policies, workflows, and security posture
Expert assistance with SAML, OIDC, SCIM integrations and custom application configurations
Custom Okta Workflows creation and optimization for automated provisioning and lifecycle management
Long-term identity strategy planning, roadmap development, and best practice implementation
Manage internal IT helpdesk tickets, infrastructure issues, and user requests with automated routing and SLA tracking.
Provide exceptional customer support with multi-channel access, real-time updates, and comprehensive ticket history.
Offer white-label support services to clients with branded portals, client-specific SLAs, and detailed reporting.
Schedule a demo to see Cloud Managed Support in action, or contact us to discuss your specific requirements.
Okta Premier Managed Support is Iron Cove Solutions' highest level of identity and access management support. You receive a dedicated, certified Okta engineer who knows your environment and is available 24/7/365 to assist with any IAM challenges, including SSO configurations, MFA deployments, workflow automation, HRIS integrations, and complex troubleshooting. Our Okta experts provide rapid response times and proactive monitoring to ensure your identity infrastructure runs smoothly.
While the platform is optimized for Slack integration, you can also use the web portal and email channels. However, the full collaboration and automation features work best with Slack.
Most implementations take 1-2 weeks from contract signing to full deployment, including Slack workspace integration, user training, and workflow configuration.
Yes! Professional and Enterprise plans include custom field configuration, workflow automation, and integration with your existing tools and systems.
You maintain full ownership of your ticket data. Upon cancellation, we provide a complete export of all tickets, conversations, and attachments in standard formats.
Yes, we offer integrations with popular platforms including Jira, ServiceNow, Zendesk, and custom systems via API. Enterprise plans include custom integration development.
Our team of certified Okta engineers and support specialists is ready to help you find the perfect solution for your organization.
Enterprise and Okta Premier customers receive priority support