Cloud Managed Support for Microsoft 365, Okta & Google Workspace
Get direct access to experienced cloud engineers who help manage, troubleshoot, and secure your business systems — without filing a ticket and waiting in a queue.
Work with a dedicated support team through Slack, email, or web-based support channels. Includes Okta Premier Managed Support with a dedicated certified Okta engineer.
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Direct Access to Certified Microsoft Engineers
A certified engineer who knows Okta, Microsoft 365, and Google Workspace — not a generalist reading a script. Your team reaches them directly in Slack, email, or the web portal, with no new portal to learn and no ticket IDs to chase.
A Real Engineer. Not an Auto-Reply.
Smart routing gets every ticket to the right certified engineer — and you get a human response, not a bot confirmation and a 48-hour wait.
SLAs You Can Hold Us To
30-minute critical response on Enterprise. 2-hour on Professional. Every SLA is contractual — not a best-effort promise buried in a FAQ.
Visibility Into What's Breaking (And Why)
Dashboards show ticket volume by category, resolution times, and recurring issues — so you can fix systemic problems, not just symptoms.
Get Help Without Learning a New Portal
Your team submits requests right from Slack— no new portal, no login, no friction. Adoption doesn't require training because there's nothing new to learn.
Simple Plans. Certified Engineers. No Surprises.
Every plan includes setup, onboarding, and access to engineers who actually know Okta, Microsoft 365, and Google Workspace — not a generalist help desk.
Essential
For teams up to 10 users that need real cloud support during business hours — without the cost of a full-time IT hire.
Up to 10 users
- Business hours support (9am-5pm EST)
- 4-hour resolution time
- Slack integration & web portal
- Slack and Zoom Based Tickets
- Email & Slack notifications
- Microsoft 365 Support
- Google Workspace Support
- Add Endpoint Management & Security for $30/user — device patching, MDM enrollment, antivirus/EDR, and remote wipe
Professional
For 10–25 user orgs on Okta, M365, or Google Workspace. Extended hours, a named support manager, and SLAs that hold.
Up to 25 users
- Business hours support (9am-5pm EST)
- 2-hour response time
- Priority ticket routing
- Custom Slack workflows
- Dedicated support manager
- SLA monitoring & reporting
- Okta Support
- Microsoft 365 Support
- Google Workspace Support
- Microsoft Intune Support
- Add Endpoint Management & Security for $30/user — device patching, MDM enrollment, antivirus/EDR, and remote wipe
Okta Premier
For businesses where an Okta outage or MFA lockout stops business. Includes a dedicated, named Okta architect who knows your environment and responds.
50 or more users
- 30-minute critical response time
- Evaluation and Custom integrations & workflows
- Dedicated support team member
- Quarterly business reviews
- Okta Support
- Microsoft 365 Support
- Microsoft Intune Support
- Google Workspace Support
- Add Endpoint Management & Security for $30/user — device patching, MDM enrollment, antivirus/EDR, and remote wipe
All plans include setup, training, and ongoing platform updates. Annual billing available with 15% discount.
What's Included — and What Isn't
Covered under your monthly plan
- Ongoing administration, troubleshooting, and support requests for the cloud platforms on your plan (Okta, Microsoft 365, Google Workspace)
- A “user” is a licensed employee or account actively provisioned on a supported platform, up to your plan's user count
- Resolution and response times are contractual SLAs for that plan, not internal targets — see each plan above for its specific commitment and hours of coverage
- Critical identity incidents (SSO/MFA outages) get the response time listed on the Okta Premier plan regardless of business hours; other plans follow the support hours listed above
Outside the standard plan
- —Migrations, net-new implementations, and major configuration projects
- —Custom development and one-off integration builds
- —Third-party vendor escalation beyond the platforms on your plan
- —Work outside plan scope is quoted separately — as a fixed-price statement of work or an approved block of hours — before we start
Exact terms are confirmed in your service agreement — the summary above is meant to set expectations before you request a quote.
Built for How IT Teams Actually Work
Every feature was designed around one principle: reduce the time between “something's broken” and “it's fixed.”
Multi-Channel Support
Your team submits from wherever they already are — Slack command, dedicated channel, web portal, or email. Every request lands in one queue, automatically triaged, no duplicates.
- Slack slash commands (/support)
- Web-based ticket portal
- Email-to-ticket conversion
- Mobile app support (via Slack)
Intelligent Automation
No one manually assigns tickets or chases SLA timers. Requests are auto-categorized, routed to the right engineer, and escalated before a breach — without touching a queue.
- Auto-categorization & tagging
- Priority-based routing
- SLA breach alerts
- Auto-escalation workflows
Real-Time Collaboration
The whole resolution happens in one Slack thread — no context switching, no status-request emails. Engineers pull in specialists with @mentions. Users see updates without having to ask.
- Threaded ticket conversations
- @mention specialists & teams
- File & screenshot sharing
- Status updates & notifications
Analytics & Insights
See what's actually breaking — and how often. Ticket volume by category, resolution times by engineer, and SLA compliance in one dashboard. Monthly reports ready when you need them.
- Response & resolution time tracking
- Ticket volume & trend analysis
- Team performance dashboards
- Custom reporting & exports
Have a specific technical problem or an existing cloud environment to discuss?
Okta Premier Managed Support
Most Okta support means opening a ticket with a vendor help desk and waiting. Iron Cove's Okta Premier Managed Support means a dedicated, certified architect who already knows your org responds directly — day or night.
One Engineer. Your Org. Every Time.
You get one named Okta architect — not a rotating pool. They know your tenant, your integrations, your past incidents, and your roadmap. When something breaks at 11pm, you're not explaining your architecture from scratch to whoever picked up the ticket.
No Waiting for Business Hours
Authentication failures, MFA lockouts, SSO breaks — they don't wait for 9am. Neither do we. Our Premier Managed Support engineers respond to critical identity issues 24/7/365, with a 30-minute SLA that's contractually guaranteed.
Depth That Goes Beyond Break/Fix
Our engineers don't just fix what's broken — they proactively identify policy gaps, optimization opportunities, and upcoming compliance risks. Every quarter you get a strategic review of your Okta environment, not just a ticket closure report.
Everything Included in Okta Premier Managed Support
Proactive Monitoring & Maintenance
Continuous monitoring of your Okta environment with proactive issue identification and resolution
Advanced Troubleshooting
Expert diagnosis and resolution of complex IAM issues, integration problems, and authentication failures
Configuration Optimization
Regular reviews and recommendations to optimize your Okta policies, workflows, and security posture
Integration Support
Expert assistance with SAML, OIDC, SCIM integrations and custom application configurations
Workflow Development
Custom Okta Workflows creation and optimization for automated provisioning and lifecycle management
Strategic IAM Guidance
Long-term identity strategy planning, roadmap development, and best practice implementation
How It Works: From Request to Resolution
Three steps. Under 30 minutes for critical issues. No one gets lost in the queue.
Post in Slack (or Email, or Web)
Type /support in any Slack channel or message your dedicated support channel. A ticket is created automatically — no form to fill out, no new support portal to learn.
Routed to the Right Engineer
Your request is categorized and sent directly to the certified engineer who knows that system — Okta, M365, Google Workspace, or your broader cloud stack. You explain the problem once, not to a new agent every time.
Handled in the Thread. Documented Automatically.
The whole conversation happens in a Slack thread — the issue, the communication, and the fix stay together, with no context switching or status-update emails. Every conversation is logged for audit and future reference.
Who Uses Iron Cove Cloud Managed Support
We work with organizations where cloud identity and provisioning aren't a nice-to-have — they're critical infrastructure.
IT Teams Managing HR + M365
When HR ends up running IT on top of everything else, a 4-hour resolution time on Microsoft 365 issues means onboarding doesn't sit in a queue. We become the extension of your team that covers what you can't.
Small Business and Private Equity Firms
When a small business or private equity firm manages identity governance across a growing portfolio of entities, a dedicated support manager and 2-hour response time keep it consistent — without adding headcount.
Stop Scrambling for Onboarding
Get identity and provisioning handled fast — request to ready before the day's done — with managed cloud support that's there whenever you need it.
Looking for something more specific than general cloud support?
See What's Actually Possible When Support Works
We'll walk you through a 30-minute demo of the Slack-integrated support workflow and show you exactly what your team would experience from day one. No commitment required.
Most teams are live within 2 weeks of contract signing.
Questions We Get Before Every Deal
What is Okta Premier Managed Support — and how is it different from standard Okta support?
Standard Okta support is a vendor help desk. You open a ticket, wait, get triaged, and maybe speak to someone who has never seen your org before. Iron Cove Okta Premier Managed Support is a named, certified Okta architect who already knows your environment — your tenant configuration, your integrations, your past issues. They respond within 30 minutes on critical issues, 24/7/365, and they proactively monitor your environment rather than waiting for you to report problems.
Do we need to have Slack to use this service?
While the platform is optimized for Slack integration, you can also use the web portal and email channels. However, the full collaboration and automation features work best with Slack.
How quickly can we get started?
Most implementations take 1-2 weeks from initial discussion. A needs analysis is determined based on licenses, issues and current network configurations. From there we can begin providing support.
We're a small business — do we need something this robust?
The Essential plan is built for exactly that: teams up to 10 users get a certified engineer over Slack for Microsoft 365 and Google Workspace issues — password resets, account provisioning, mailbox configuration, day-to-day troubleshooting — for $295/month. No full-time IT hire, no help-desk portal.
What happens to our data if we cancel?
You own your data completely. On cancellation we export all tickets, conversation history, and attachments in standard formats within 5 business days. There are no lock-in clauses and no data held hostage.
How is this different from just hiring an in-house IT person?
A single in-house hire covers 40 hours a week and one skill set. Iron Cove gives you a team of certified engineers across Okta, Microsoft 365, Google Workspace, and email security — available 24/7 — for a fraction of the fully-loaded cost of one senior hire. When your in-house person is on vacation or leaves, your support doesn't disappear.
Can we keep our current cloud integrations with our existing licenses?
Yes, we recommend keeping your integrations with popular platforms.
Talk to an Engineer Before You Decide
Not a sales call. A 30-minute conversation with a certified Okta or cloud engineer who can answer your specific questions about your environment — no pitch, no pressure.
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Phone & Hours
(213) 545-0601Monday-Friday: 9am to 5pm
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