Microsoft 365 F3
Built for Frontline & Deskless Teams
Microsoft 365 F3 (First Line Worker) gives frontline and deskless employees secure email, Teams, device management, and productivity tools — without a dedicated desktop workstation.
- Web & mobile Office apps
- 2GB Exchange Kiosk mailbox
- Teams, Viva Engage & Power Automate
- Intune device management
- Data Loss Prevention & Advanced Threat Protection
What Is Microsoft 365 F3?
Iron Cove Solutions has been a Microsoft Silver Partner for Collaboration and Content, Cloud Productivity, and Small and Midmarket Cloud Solutions since 2009.
Microsoft 365 F3, or First Line Worker, is a licensing plan designed for frontline or deskless workers in an organization. It combines web and mobile Office apps, a 2GB Exchange Kiosk mailbox, Microsoft Teams, and enterprise-grade security and device management — giving frontline employees the tools they need without a dedicated desktop workstation.
Microsoft 365 F3 Features
Everything included in the Microsoft 365 F3 license
| Category | Feature | Description |
|---|---|---|
| Communication & Collaboration | Microsoft Teams | Chat, meetings, and file sharing with features like Walkie Talkie and Tasks Manager built for frontline teams. |
| Communication & Collaboration | OneDrive | 2GB of cloud storage per user for secure file storage and sharing. |
| Communication & Collaboration | Outlook | Access work email and calendaring through web and mobile apps. |
| Productivity Tools | Web & Mobile Office Apps | Edit and create Word, Excel, and PowerPoint documents from a mobile device or web browser, plus Visio for web. |
| Productivity Tools | Microsoft Forms | Create surveys and questionnaires to collect frontline team feedback. |
| Security & Management | Data Loss Prevention (DLP) | Protect sensitive information with data loss prevention policies. |
| Security & Management | Intune | Manage and secure the mobile devices used by frontline workers. |
| Security & Management | Advanced Threat Protection (ATP) | Protect against malware, phishing, and other online threats. |
| Additional Features | Viva Engage | Core communication and community features — company news, stories, and Yammer discussions. |
| Additional Features | Power Automate | Automate simple workflows to increase frontline team efficiency. |
| Related Services | Microsoft Shifts | A schedule management tool built for frontline workers. |
| Related Services | Microsoft Bookings | Online appointment scheduling for frontline worker bookings. |
Additional Capabilities
A closer look at F3's key features, scheduling tools, and compliance capabilities
Key Features
- Web (only) and mobile versions of Word, Excel, PowerPoint, Outlook, and OneNote, plus desktop and mobile Teams
- Install apps on up to 5 PCs/Macs, 5 tablets, and 5 smartphones — requires an upgrade to a higher plan
- Visio for web
- Web versions of Outlook, Word, Excel, and PowerPoint
- Viva Learning, including learning tabs in Teams channels
- Organization-generated content with SharePoint and Viva Learning
- Dataverse for Teams
Email, Calendar & Scheduling
- Exchange Kiosk mailbox (2GB)
- Calendar
- Exchange Online Protection
- Resource Mailbox
- Microsoft Shifts
- Microsoft Bookings
Insider Risk & Management
- No insider risk management features included in F3
eDiscovery & Auditing
- Content Search
- Audit (Standard)
Compare Microsoft 365 Frontline Plans
See how F3 stacks up against the Kiosk (F1) plan and Business Basic
| Feature | Microsoft 365 F1 (Kiosk) | Microsoft 365 F3 | Business Basic |
|---|---|---|---|
| Designed For | Shared-device frontline workers | Frontline & deskless workers with individual devices | General small business users |
| Mailbox Storage | Web-only Outlook access | 2GB Exchange Kiosk mailbox | 50GB Outlook mailbox |
| Office Apps | Web-only Word, Excel, PowerPoint, OneNote | Web & mobile Word, Excel, PowerPoint, OneNote, Visio for web | Web & mobile Word, Excel, PowerPoint, OneNote |
| Teams | Limited access | Full Teams chat & meetings, Viva Engage | Meetings up to 60 minutes |
| Device Management | Not included | Intune mobile device management | Not included |
| Security | Basic | Data Loss Prevention, Advanced Threat Protection | Standard security & compliance |
| Scheduling Tools | Not included | Microsoft Shifts, Microsoft Bookings | Not included |
Contact Iron Cove Solutions for current per-user pricing on any plan.
Free Resource
Complete Overview of Microsoft Office 365 Features
Free PDF: Full breakdown of Microsoft Office 365 features across every plan tier, including F3.
Related Microsoft Product & Services
Compare plans and find the right fit for the rest of your organization
Microsoft 365 Business Basic
Essential cloud productivity for small business — web and mobile Office apps with a 50GB mailbox.
Microsoft 365 Business Standard
Boost small business productivity — desktop Office apps plus cloud collaboration tools.
Microsoft 365 Kiosk Plan
Shared-device licensing for frontline, retail, and shift workers.
Microsoft 365 E3
Secure your enterprise — full desktop apps and advanced device management for large organizations.
Microsoft 365 E5
Unlock enterprise intelligence — the ultimate suite with AI and advanced analytics.
Exchange Online Plan 1
Establish professional email hosting with calendar and contacts.
Exchange Online Plan 2
Scale email infrastructure — advanced email with unlimited archiving and compliance.
Office 365 E1
Scale web-based productivity without desktop application requirements.
Office 365 E3
Access the full desktop Office suite with enterprise collaboration.
Who Is Microsoft 365 F3 For?
Built for frontline and deskless teams across every industry
Retail
Equip store associates and cashiers with shift scheduling, secure messaging, and mobile-first productivity tools without issuing a dedicated workstation.
Healthcare
Give clinical and support staff secure access to email, Teams, and scheduling tools on shared or personal mobile devices, backed by Intune device management.
Manufacturing
Connect production-floor and warehouse teams with Teams, Shifts, and mobile Office apps to keep operations coordinated across shifts.
Hospitality
Keep front-desk, housekeeping, and event staff connected with Bookings, Shifts, and Viva Engage for company-wide announcements.
Field Services
Support technicians and field teams with mobile Office apps, Teams, and Data Loss Prevention to keep customer data secure off-site.
Frequently Asked Questions About Microsoft 365 F3
What is Microsoft 365 F3?
Microsoft 365 F3, also called First Line Worker, is a licensing plan designed for frontline or deskless workers — web and mobile Office apps, a 2GB Exchange Kiosk mailbox, Microsoft Teams, Intune device management, Data Loss Prevention, and Advanced Threat Protection.
Who is Microsoft 365 F3 designed for?
F3 is built for frontline and deskless employees — retail associates, healthcare staff, manufacturing personnel, hospitality workers, and field service teams — who need email, Teams, and productivity tools without a dedicated desktop workstation.
Does F3 include desktop Office apps?
F3 includes web (only) and mobile versions of Word, Excel, PowerPoint, Outlook, and OneNote, plus the desktop and mobile versions of Teams. Installing full desktop Office apps on up to 5 PCs/Macs, 5 tablets, and 5 smartphones requires an upgrade to a higher plan.
How large is the F3 mailbox?
F3 includes a 2GB Exchange Kiosk mailbox, along with calendar, Exchange Online Protection, and resource mailbox support.
Does F3 include device management and security features?
Yes. F3 includes Intune for managing and securing frontline worker devices, Data Loss Prevention (DLP) policies, and Advanced Threat Protection (ATP) against malware and phishing.
What collaboration tools are included in F3?
F3 includes Microsoft Teams, Viva Engage for company news and community discussions, Power Automate for simple workflow automation, and scheduling tools like Microsoft Shifts and Microsoft Bookings.
Does F3 include eDiscovery and insider risk management?
F3 includes Content Search and standard Audit for eDiscovery, but does not include insider risk management features.
What is Microsoft 365 F3’s cancellation policy?
Cancel within 7 days of purchase or renewal for a full refund on monthly or annual plans. After 7 days, monthly subscriptions can be canceled anytime with no refund for the current period and no charge for the next cycle; annual subscriptions may receive a partial refund depending on the remaining term.
What happens to my data after I cancel?
Users retain read-only access to data — emails, OneDrive, SharePoint — for 30–90 days after cancellation. After that period, Microsoft permanently deletes the data.
Ready to Equip Your Frontline Team?
Get Microsoft 365 F3 licensing set up fast — or talk to our Microsoft licensing team first for a custom quote.
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