How do I safelist Proofpoint Essentials Security Awareness within Microsoft 365?

Question How do I safelist Proofpoint Essentials Security Awareness within Microsoft 365 ?

Answer It depends on your mail flow.

When the mail leaves our platform, where does it first go? Your email administrator should be able to answer this question if you are unsure. We can query your MX (Mail eXchange) records to see the first ‘hop.’ After that, we have no visibility into your environment, so your email administrator will be key to getting things safe listed correctly.

If your mail flow looks like this, you can follow the steps below in the link.

#mermaid-0{font-family:arial,sans-serif;font-size:16px;fill:#ccc;}#mermaid-0 .error-icon{fill:#a44141;}#mermaid-0 .error-text{fill:#ddd;stroke:#ddd;}#mermaid-0 .edge-thickness-normal{stroke-width:2px;}#mermaid-0 .edge-thickness-thick{stroke-width:3.5px;}#mermaid-0 .edge-pattern-solid{stroke-dasharray:0;}#mermaid-0 .edge-pattern-dashed{stroke-dasharray:3;}#mermaid-0 .edge-pattern-dotted{stroke-dasharray:2;}#mermaid-0 .marker{fill:lightgrey;stroke:lightgrey;}#mermaid-0 .marker.cross{stroke:lightgrey;}#mermaid-0 svg{font-family:arial,sans-serif;font-size:16px;}#mermaid-0 .label{font-family:arial,sans-serif;color:#ccc;}#mermaid-0 .cluster-label text{fill:#F9FFFE;}#mermaid-0 .cluster-label span,#mermaid-0 p{color:#F9FFFE;}#mermaid-0 .label text,#mermaid-0 span,#mermaid-0 p{fill:#ccc;color:#ccc;}#mermaid-0 .node rect,#mermaid-0 .node circle,#mermaid-0 .node ellipse,#mermaid-0 .node polygon,#mermaid-0 .node path{fill:#1f2020;stroke:#81B1DB;stroke-width:1px;}#mermaid-0 .flowchart-label text{text-anchor:middle;}#mermaid-0 .node .label{text-align:center;}#mermaid-0 .node.clickable{cursor:pointer;}#mermaid-0 .arrowheadPath{fill:lightgrey;}#mermaid-0 .edgePath .path{stroke:lightgrey;stroke-width:2.0px;}#mermaid-0 .flowchart-link{stroke:lightgrey;fill:none;}#mermaid-0 .edgeLabel{background-color:hsl(0, 0%, 34.4117647059%);text-align:center;}#mermaid-0 .edgeLabel rect{opacity:0.5;background-color:hsl(0, 0%, 34.4117647059%);fill:hsl(0, 0%, 34.4117647059%);}#mermaid-0 .labelBkg{background-color:rgba(87.75, 87.75, 87.75, 0.5);}#mermaid-0 .cluster rect{fill:hsl(180, 1.5873015873%, 28.3529411765%);stroke:rgba(255, 255, 255, 0.25);stroke-width:1px;}#mermaid-0 .cluster text{fill:#F9FFFE;}#mermaid-0 .cluster span,#mermaid-0 p{color:#F9FFFE;}#mermaid-0 div.mermaidTooltip{position:absolute;text-align:center;max-width:200px;padding:2px;font-family:arial,sans-serif;font-size:12px;background:hsl(20, 1.5873015873%, 12.3529411765%);border:1px solid rgba(255, 255, 255, 0.25);border-radius:2px;pointer-events:none;z-index:100;}#mermaid-0 .flowchartTitleText{text-anchor:middle;font-size:18px;fill:#ccc;}#mermaid-0 :root{--mermaid-font-family:arial,sans-serif;} Email Office 365

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