Simplfy Okta User Onboarding in Zendesk with Our Orchestration Engine
The Problem:
Your company uses Okta as an identity provider, as well as Zendesk as your ITSM. You want to be able to quickly onboard new users and provision licenses in Okta, while also having an organized record of these actions in your ticketing system.
Workflow Architecture:
Zendesk:
Primary ticket management and approval system
Okta:
Target identity management platform
The Orchestration Engine:
Our custom solution, utilizing the powerful Okta workflows for provisioning of identity and cloud applications.
Provisioning Process
1. User Request Initiation
- Employee or manager uses the Orchestration Engine's interface to create an onboard request. A ticket is then created in Zendesk for the user, where it can be approved
- Specifies required access and user details
- Follows a predefined request templates
2. Approval Workflow
- Automatic routing to appropriate approvers
- Multi-level approval capabilities
- Configurable approval matrix
3. Automated Provisioning
- Approved tickets trigger Okta user creation
- Automatic role and group assignments
- Precise access control implementation
- Automatic license provisioning
Technical Benefits
- Centralized request management
- Standardized provisioning process
- Comprehensive audit trail
- Reduced administrative overhead
- Enhanced security controls
Our OE platform provides is a seamless solution to streamline this provisioning.
1. Seamless Automation:
Our platform automates Okta user onboarding for a smooth experience.
2. Easy-to-Use Forms:
Workers, partners, and contractors can easily authenticate into Okta using our form.
3. Powerful Orchestration Engine:
Our back-end orchestration engine (OE) performs multiple functions. It integrates with any support ticket system via an API, including Atlassian, Service Now, and Freshdesk.
Okta Onboarding Solved:
We have successfully developed a workflow that allows an agent to approve a ticket in Zendesk, mark it as solved, and automatically initiate the Okta onboarding process.
Key Benefits and Key Implementation Advantages:
Seamless Integration and user experience, to multiple cloud services:
Our solution bridges the gap between Zendesk and Okta, simplifying the entire onboarding process.
Automated Workflow:
Once the ticket is approved in Zendesk, the Okta injection and workflow begin automatically.
Smooth Transition:
Minimal disruption and smooth transition from Zendesk to Okta for all user provisioning.
Streamlined Business Provisioning Goal Achieved
1. Removed double and repetive entry of information.
2. Single and Group or Mass onboarding via CSV.
3. Each member of the CSV group is allocated a ticket number.
4. Empowering users to get stuff done.
5. Case Management Tracking with a ticket.
6. Apply a SCIM cloud license such as Office 365.
Contact Us Today
Ready to advance your organization's identity and access management capabilities? Our team of certified consultants is here to help you implement the perfect solution for your business needs.
Phone: (888) 959-2825
Email: sales@ironcovesolutions.com
Schedule a Free Consultation
Let us show you how our consulting services can transform your organization's security and productivity while reducing costs and complexity.
Why Choose Iron Cove Solutions?
- Deep expertise in identity and access management
- Proven track record helping customers succeed
- Comprehensive knowledge of cloud products
- Dedicated team of certified professionals
- Ability to integrate complex systems
- Focus on security and efficiency
By contacting us, you'll receive a free initial assessment and customized implementation plan tailored to your specific needs by an expert consultant.
Orchestration Engine Infographic
