Your Team Shouldn't Have to File a Ticket Just to Ask a Question
One Slack channel. Certified engineers across Okta, Microsoft 365, and Google Workspace. SLAs you can hold us to. No ticket black holes.
Includes Okta Premier Managed Support with dedicated certified architects — the same team trusted by LA28 Olympics, Kleiner Perkins, and Sixth Street Partners.
Support That Works Like Your Team Does — Inside Slack
No new portals to learn. No ticket IDs to chase. Your team submits a request in Slack, a certified engineer is in the thread within minutes, and the issue gets resolved — not bounced.
Support Where Your Team Already Lives
Your team submits requests right from Slack — no new portal, no login, no friction. Adoption is instant because there's nothing new to adopt.
A Real Engineer. Not an Auto-Reply.
Smart routing gets every ticket to the right certified engineer immediately — and you get a human response, not a bot confirmation and 48-hour wait.
SLAs You Can Hold Us To
30-minute critical response on Enterprise. 2-hour on Professional. Every SLA is contractual — not a best-effort promise buried in a FAQ.
Visibility Into What's Breaking (And Why)
Dashboards show ticket volume by category, resolution times, and recurring issues — so you can fix systemic problems, not just symptoms.
From Slack Message to Resolved — Here's What Happens
Three steps. Under 30 minutes for critical issues. No one gets lost in the queue.
Post in Slack (or Email, or Web)
Type /support in any Slack channel or message your dedicated support channel. A ticket is created automatically — no form to fill out.
Routed to the Right Engineer, Instantly
Your request is categorized and sent directly to the certified engineer who knows that system — Okta, M365, Google Workspace, or your broader cloud stack. No wrong queues.
Resolved in the Thread. Documented Automatically.
The whole conversation happens in a Slack thread — no context switching, no email chains, no status update emails. Every resolution is logged for audit and future reference.
Simple Plans. Certified Engineers. No Surprises.
Every plan includes setup, onboarding, and access to engineers who actually know Okta, Microsoft 365, and Google Workspace — not a generalist help desk.
Essential
For teams up to 25 users that need real cloud support during business hours — without the cost of a full-time IT hire.
Up to 25 users
- Business hours support (9am-5pm EST)
- 4-hour response time
- Slack integration & web portal
- Slack and Zoom Based Tickets
- Email & Slack notifications
Professional
For 25–100 user orgs on Okta, M365, or Google Workspace. Extended hours, a named support manager, and SLAs that hold.
Up to 100 users
- Extended hours support (7am-9pm EST)
- 2-hour response time
- Priority ticket routing
- Custom Slack workflows
- Dedicated support manager
- SLA monitoring & reporting
Enterprise
For orgs where an Okta outage or MFA lockout stops business. Includes a dedicated, named Okta architect who knows your environment and responds in 30 minutes — 24/7.
Unlimited users
- 24/7/365 coverage — no blackout windows
- 30-minute critical response time
- White-glove onboarding
- Custom integrations & workflows
- Dedicated support team
- Quarterly business reviews
- Custom SLA agreements
All plans include setup, training, and ongoing platform updates. Annual billing available with 15% discount.
Built for How IT Teams Actually Work
Every feature was designed around one principle: reduce the time between “something's broken” and “it's fixed.”
Multi-Channel Support
Your team submits from wherever they already are — Slack command, dedicated channel, web portal, or email. Every request lands in one queue, automatically triaged, no duplicates.
- Slack slash commands (/support)
- Web-based ticket portal
- Email-to-ticket conversion
- Mobile app support (via Slack)
Intelligent Automation
No one manually assigns tickets or chases SLA timers. Requests are auto-categorized, routed to the right engineer, and escalated before a breach — without touching a queue.
- Auto-categorization & tagging
- Priority-based routing
- SLA breach alerts
- Auto-escalation workflows
Real-Time Collaboration
The whole resolution happens in one Slack thread — no context switching, no status-request emails. Engineers pull in specialists with @mentions. Users see updates without having to ask.
- Threaded ticket conversations
- @mention specialists & teams
- File & screenshot sharing
- Status updates & notifications
Analytics & Insights
See what's actually breaking — and how often. Ticket volume by category, resolution times by engineer, and SLA compliance in one dashboard. Monthly reports ready when you need them.
- Response & resolution time tracking
- Ticket volume & trend analysis
- Team performance dashboards
- Custom reporting & exports
Okta Premier Managed Support
Most Okta support means opening a ticket with a vendor help desk and waiting. Iron Cove's Okta Premier Managed Support means a dedicated, certified architect who already knows your org responds directly — day or night.
One Engineer. Your Org. Every Time.
You get one named Okta architect — not a rotating pool. They know your tenant, your integrations, your past incidents, and your roadmap. When something breaks at 11pm, you're not explaining your architecture from scratch to whoever picked up the ticket.
No Waiting for Business Hours
Authentication failures, MFA lockouts, SSO breaks — they don't wait for 9am. Neither do we. Our Premier Managed Support engineers respond to critical identity issues 24/7/365, with a 30-minute SLA that's contractually guaranteed.
Depth That Goes Beyond Break/Fix
Our engineers don't just fix what's broken — they proactively identify policy gaps, optimization opportunities, and upcoming compliance risks. Every quarter you get a strategic review of your Okta environment, not just a ticket closure report.
Everything Included in Okta Premier Managed Support
Proactive Monitoring & Maintenance
Continuous monitoring of your Okta environment with proactive issue identification and resolution
Advanced Troubleshooting
Expert diagnosis and resolution of complex IAM issues, integration problems, and authentication failures
Configuration Optimization
Regular reviews and recommendations to optimize your Okta policies, workflows, and security posture
Integration Support
Expert assistance with SAML, OIDC, SCIM integrations and custom application configurations
Workflow Development
Custom Okta Workflows creation and optimization for automated provisioning and lifecycle management
Strategic IAM Guidance
Long-term identity strategy planning, roadmap development, and best practice implementation
Who Uses Iron Cove Cloud Managed Support
We work with organizations where cloud identity isn't optional — it's critical infrastructure.
IT Teams Managing Okta + M365 + Google
A 3-person IT team supporting 400 users on Okta and Microsoft 365 shouldn't be on-call 24/7. We become the extension of your team that covers what you can't.
PE Firms & Portfolio Companies
Private equity firms and their portfolio companies need consistent identity governance across entities. We provide the Okta expertise and managed oversight to make that possible at scale.
Regulated & Compliance-Driven Orgs
Finance, legal, and healthcare firms with audit obligations need identity support that's documented, repeatable, and defensible. Our support includes full ticket history and executive reporting for auditors.
See What's Actually Possible When Support Works
We'll walk you through a 30-minute demo of the Slack-integrated support workflow and show you exactly what your team would experience from day one. No commitment required.
Most teams are live within 2 weeks of contract signing.
Questions We Get Before Every Deal
What is Okta Premier Managed Support — and how is it different from standard Okta support?
Standard Okta support is a vendor help desk. You open a ticket, wait, get triaged, and maybe speak to someone who has never seen your org before. Iron Cove Okta Premier Managed Support is a named, certified Okta architect who already knows your environment — your tenant configuration, your integrations, your past issues. They respond within 30 minutes on critical issues, 24/7/365, and they proactively monitor your environment rather than waiting for you to report problems.
Do we need to have Slack to use this service?
While the platform is optimized for Slack integration, you can also use the web portal and email channels. However, the full collaboration and automation features work best with Slack.
How quickly can we get started?
Most implementations take 1-2 weeks from contract signing to full deployment, including Slack workspace integration, user training, and workflow configuration.
Can we customize the ticket fields and workflows?
Yes! Professional and Enterprise plans include custom field configuration, workflow automation, and integration with your existing tools and systems.
What happens to our data if we cancel?
You own your data completely. On cancellation we export all tickets, conversation history, and attachments in standard formats within 5 business days. There are no lock-in clauses and no data held hostage.
How is this different from just hiring an in-house IT person?
A single in-house hire covers 40 hours a week and one skill set. Iron Cove gives you a team of certified engineers across Okta, Microsoft 365, Google Workspace, and email security — available 24/7 — for a fraction of the fully-loaded cost of one senior hire. When your in-house person is on vacation or leaves, your support doesn't disappear.
Can this integrate with our existing tools?
Yes, we offer integrations with popular platforms including Jira, ServiceNow, Zendesk, and custom systems via API. Enterprise plans include custom integration development.
Talk to an Engineer Before You Decide
Not a sales call. A 30-minute conversation with a certified Okta or cloud engineer who can answer your specific questions about your environment — no pitch, no pressure.
Trusted by LA28 Olympics, Kleiner Perkins, Sixth Street Partners, and 200+ organizations.
Talk to us
Phone & Hours
(213) 545-0601Monday-Friday: 9am to 5pm
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