Simplify Okta User Onboarding in Zendesk

Simplify Okta User Onboarding in Zendesk

Simplify Okta User Onboarding in Zendesk with our Orchestration Engine.

Okta Onboarding Problem:

If your company relies on Zendesk and aims to leverage it as the primary platform for approving and onboarding users (groups) into Okta through Zendesk Tickets. Our platform provides a perfect solution to streamline this process seamlessly.

With Zendesk as the starting point for approval, our platform simplifies and automates your Okta user onboarding, ensuring a seamless experience for all users.

It's an easy-to-use form for workers, partners, and contractors to authenticate into Okta.

Our On/Offboarding form has a back-end orchestration engine (OE) performing multiple functions. The orchestration engine via an API can work with any support ticket system such as Atlassian, Service Now, or a Freshdesk.

APIEmailOktaZD
Create Ticket
Create Ticket
ZD
Onboard Info
Onboard Info
Okta
Submit for User validation
Submit for User validation
OktaZDAPI
Orchestration Engine
Orchestration Engine
Agent
Agent
Okta
Review
Review
Okta
Approve
Approve
End User
End User
Email
Email
Email
Okta
Authenticate
Authenticate
Onboarding via Zendesk to Okta

Okta Onboarding Solved:

We have successfully developed a workflow that allows an agent to approve the ticket in Zendesk, marking it as solved, and initiates an Okta injection and workflow automatically. With our seamless solution, the entire process is streamlined, ensuring a smooth transition from Zendesk to Okta.

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Streamlined Business Process Achieved

  1. No more double entry. Moved the data entry to the requester.
  2. Single and Group onboarding via CSV file for people and applications.
  3. Each member of the CSV group is allocated a ticket number.
  4. No more repetitive typing and mistakes.
  5. Empowering users to get stuff done.
  6. Case Management Tracking with a ticket.
  7. Apply a SCIM cloud license such as Office 365.

Time saved, at least 30 minutes per request.

Call today 888.959-2825

Orchestration Engine Infographic

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Phone & Hours

(888) 959-2825
Monday-Friday: 9am to 5pm

Address

8117 W. Manchester Ave
Suite 915
Playa Del Rey, CA 90293