Zendesk to Okta as an onboarding process

by: Social

Onboarding Problem:

Your company uses Zendesk and wants to approve and onboard users to Okta via a Zendesk Ticket.

Customers of Okta, particularly in the Workforce Identity domain, aim to streamline the IT provisioning process for employees who are onboarding, transferring or offboarding from the organization. The automation of these processes relies on changes made to source of truth for identity information in the organization's primary data source. The impetus behind automation is to enhance IT efficiency, security, and end-user productivity, while minimizing costs in terms of time and licensing.

APIEmailOktaZD
Create Ticket
Create Ticket
Onboard Info
Onboard Info
Submit for User validation
Submit for User validation
Do Magic
Do Magic
Agent
Agent
Review
Review
Approve
Approve
End User
End User
Email
Email
Authenticate
Authenticate
Onboarding via Zendesk to Okta

Onboarding Solved:

We have solved and created a workflow to have an Agent Approve the ticket in Zendesk as solved and kick off an Okta injection and workflow.

Business Process Solved

  1. No more double entry. One from the person requesting it, and then Support enters the data in Okta.
  2. Case Management Tracking with a ticket.
  3. Moved the data entry to the requester.

Time saved, at least 30 minutes per request.

Call today 888.959-2825

Cloud Licensing Providers we handle.


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(888) 959-2825
Monday-Friday: 9am to 5pm

Address

8117 W. Manchester Ave
Suite 915
Playa Del Rey, CA 90293